Tuesday, 15 March 2011

Service vs Growth - or Service and Growth

Speaking at a conference tomorrow (Caterer/recruitment/social media) and organised a networking event last thursday www.omexperts.co.uk/events (a good friend of the biz Gill Davies really organised it but we sponsored it.)Now the problem is we meet lots of great people - many of whom are lovely enough to want to discuss digital/PPC/Social and what they can do/should be doing better.

However - we are a service led business - we have to deliver on our promises. So how do you prioritise new business??

Answer - its just growing pains i guess and a good problem to have but we have made a very clear decision to split new biz and delivery. what we won't do is compromise on our service standards as it has been in our DNA since Day 1 and if i am being mercenary about it - clients recommending us to friends, peers etc has been by far and away our best source of growth.

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